Casework Supervisor
Job Description
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview: The Casework Supervisor is responsible for supervision of staffing and oversight of the ORR Initial Resettlement Services (OIRS), Cuban/Haitian Healthcare Navigation Program, and Asylum Seekers & Families (ASF) case management programs. These services are provided to individuals and families who have Humanitarian Parole or who will be filing for asylum, and who remain in San Diego. This position oversees quality control for both service provision and contractual compliance. This includes overseeing new arrivals and the provision of core services within required timeframes, maintaining program compliance, coordinating case file reviews, completing program reports, and overseeing the distribution and reconciliation of client funds. The Casework Supervisor also participates, as required, in program planning and staff development through coordinating local training, onboarding new staff, conducting annual performance evaluations, and building and maintaining community partnerships.
Major Responsibilities:
Responsibilities include, but are not limited to:
Program Oversight
* Supervise program staff to ensure that all core services are provided within the required timeframes, including but not limited to Cultural Orientation, health screenings, enrollment in benefits, enrollment in schooling, family budgets and referral to job placement programming and English as an Other Language service;
* Ensure clients are placed in safe, appropriate housing as efficiently as possible;
* Ensure use of external funds (when available) are applied as much as possible to offset housing costs. Track use of funds;
* Conduct regular and timely case file reviews with team members; Ensure compliance with case file documentation and reporting requirements;
* Provide training and dissemination of program updates of donor requirements through on-going review of the Cooperative Agreement and organizational announcements;
* Oversee allocations and complete assurances;
* Assist with providing data and reports for local leadership, IRC HQ, and funders, including annual data match, housing audits, and other reports, as requested;
* Meet with clients regularly to ensure positive experience and to regularly receive client voice and feedback; Support client grievance when appropriate;
* Oversee program spending, flex funds, and required funds distribution. Reconcile spending for all arrivals;
Supervision
* Meet regularly (once or more times a week) with staff to assign duties and ensure that tasks are completed;
* Coordinate team direct service meetings; ensure communication and collaboration across departments;
* Supervise direct service staff, including recruitment, onboarding, and oversight which includes onboarding, training, coaching, and support of new hires, performance evaluations, and related HR tasks;
* Ensure all staff have updated development plans and work to ensure appropriate diversity, equity and inclusion measures are implemented;
* Approve timesheets and overtime.
Community Engagement
* Work with team members to utilize referral systems for participants to access outside services;
* Work with volunteer coordinator to establish volunteer opportunities related to case management; Ensure team is effectively using and managing interns and volunteers;
* Represent in internal and external meetings, as necessary.
Direct Service
* Provide individualized and group orientations and supporting clients through social service referrals, medical access and advocacy services by assessing and evaluating each client's distinct needs;
* Develop individualized support plans and timelines with each client to facilitate client expectations;
* Support clients with direct assistance distribution and tracking;
* Ensure that clients are provided the basic tools vital to meet their established short-term goals and objectives;
* Assess and monitor client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modifying initial resettlement plans and other case file documents as required;
* Complete all necessary data entry and filing in hard-copy case files and databases.
Job Requirements:
* Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted;
* Three to four years of relevant work experience. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environment;
* 2 years of supervisory experience preferred;
* A proven record of increasingly responsible roles in a mission and outcome driven environment;
* Highly organized self-starter with proven success handling multiple priorities, making critical decisions and delivering results in a fast-paced environment with tight deadlines;
* Demonstrated success achieving goals and communicating effectively a multi-cultural environment;
* Strong communications skills, both oral and written, are required for this role;
* Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred (Russian, Ukrainian, Dari, Haitian Creole, Spanish, French);
* Proficient in Microsoft Office applications (Word, Excel, Outlook);
* Commitment to DEI principles and an inclusive work environment;
* Valid driver's license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.
Working Environment:
* Standard office environment, including the current hybrid mode of remote work within San Diego County and required in-office days, and some field time within the service delivery area to perform the above outlined responsibilities. Office working environment is subject to change based on organization/business need.
* May require occasional weekend and/or evening work;
* This position will work both from the IRC office in City Heights and El Cajon;
* Offices hours are scheduled as Monday-Friday, 8:30am-5pm; some evening and weekend events required;
* Regular travel to off-site locations is required.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
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