Contact Center Representative
Job Description
*Description:*#4176
Will be reporting to Bessy Cubias - this role is open due to a contractor leaving. Opportunity for a contract to hire role!
Will be a 100% onsite role in San Diego, CA - will have the opportunity to move to hybrid once out of training.
Daily Duties:
This is a Call Center role, so it involves handling inbound calls (approx. 30-50 per day) from providers, subscribers, and clients. Call average between 4-6 minutes and require documentation of each call.
This role requires being on phones in front of a computer monitors for most of the day, with a headset on. We're looking for a punctual and reliable team player who can easily adapt to change.
Will be using Microsoft Excel, Outlook, Teams Word, printers, and internal CRMs - SalesLogix and DVCN - on a daily basis.
On-Site Dedicated Contact Center Representative with a proven track record of providing exceptional customer service.
Technically proficiency required in all computer areas such as Outlook, Internet, Excel, Windows explorer, phone systems, and contact management software.
Spanish speaking and dental office experience preferred.
Must be able to follow written instructions.
Handle inbound and outbound calls from and to plan members or plan providers applying advanced skills and procedures to provide a high level of value and service including taking enrollments, cancellations, complaints, and answering all questions. All calls must be recorded as instructed
*Skills:*
Customer service
*Additional Skills & Qualifications:*
Spanish speaking - must be bilingual
Strong phone and communication skills (clear, concise, friendly, doesn't ruffle easily)
Strong writing skills as all activity is documented
Strong comfort level with technology as Principal and the position use many types of products and they are changing all the time. Must be able to navigate a PC operating system with ease.
Dependable - can be depended upon to show up on time and follow instructions
Strong Excel skills
PREFER:
Dental experience
Sales and Marketing
Leadership potential
*Experience Level:*
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Please mention you saw this ad on HispanicsInHigherEducation.*
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