Under the supervision of the Clinical Operations Manager, the Breast Health Center Front Desk Clinic and Infusion Coordinator oversees various clerical and administrative tasks to support daily patient services across multiple clinical areas, ensuring efficient operations and optimal patient experience.

Responsibilities include greeting patients, managing check-in and check-out procedures, patient registration, insurance verification, and appointment scheduling for various Cancer Services clinics, such as the Multi-Specialty Clinic, BMT, Breast Clinic, and Hillcrest Cancer Clinic. The role involves scheduling and coordinating complex appointments clinic and infusion center appointments encompassing clinic visits, infusion and fast track appointments, and lab visits for both oncology and non-oncology patients. Close collaboration with patients, providers, nursing teams, and leaders is essential to ensure accurate and safe treatments and to facilitate a seamless patient journey.

Continuous communication with patients regarding appointment updates is integral to the role. Duties also involve conducting registration processes, verifying insurance and authorization, updating patient demographics, collecting co-pays, preparing check-in forms and wristbands, managing petty cash, reviewing and updating workqueues, handling Epic InBasket messages, scheduling mammograms and ultrasounds, and liaising with physicians, nurses, and other staff across various UCSD departments.

Additionally, the position entails understanding authorization requirements and referral management, directing patients to appropriate clinical settings, and facilitating patient flow. Flexibility to provide coverage in different areas, including Infusion Services Call Center and check-in support, as well as performing other clerical and administrative duties as needed, is also expected.

• Three (3) years of relevant experience working in a large healthcare organization.

• Prior scheduling experience.

• Experience with patient check-in/check-out and cash handling.

• Demonstrated experience with insurance and authorizations.

• Proven knowledge of third-party payors, including federal, state, and private health plans.

• Possess strong computer skills and be able to work between multiple systems during calls.

• Possess excellent customer service skills both in person and over the phone.

• Oncology experience.

• Infusion scheduling.

• Epic-Cadence experience.

• Bilingual English/Spanish.

• Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
• Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
• Employment is subject to a criminal background check and pre-employment physical.