Department of General Psychiatry is seeking a CO Medical Office Coordinator, who coordinates activities and provides secretarial support for a multi-faceted clinical/research office to members, referring physicians, and third-party carriers in regard to patient-related issues. Works with others in a team environment.

Specific Duties & Responsibilities

• Coordinates a multi-faceted clinical/research office.
• Assists patients, referring physicians, and third-party carriers to resolve patient-related issues. Researches and prepares specialized reports and budgets.
• Schedules patients for consultations.
• Acquires medical/psychiatric records of patients.
• Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Types routine correspondence and reports from dictation or handwritten copy using personal computer.
• Transcribes machine dictated medical reports and other documentation using medical terminology.
• Performs data entry of consult questionnaires.
• Answer telephone, screens callers, relays messages, and greets visitors.
• Maintains calendar, schedules appointments and meeting rooms.
• Opens, sorts, and screens mail. Files in alphanumeric order and locates material from files.
• Coordinates the servicing of office equipment.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
• Completes various request forms for office supplies and equipment as directed.
• Performs miscellaneous related duties as assigned.
• Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

Special Knowledge, Skills, & Abilities

• Ability to work independently.
  
• Attention to detail and good proofreading skills.
  
• Excellent communication skills both written and oral.
  
• Excellent organizational skills requires balancing multiple assignments.
  
• Ability to interact effectively with individuals at all levels and from diverse cultures.
  
• Clinical sensitivity required.
  
• Knowledge of medical terminology.
  
• Experience in the Johns Hopkins system strongly preferred.
  

Any specific physical requirements for the job

• Able to sit in a normal seated position for extended periods.
  
• Able to reach by extending hand(s) or arm(s) in any direction.
  
• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
  
• Communication skills using the spoken word.
  
• Ability to see within normal parameters.
  
• Ability to hear within normal range.

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for one year of related experience.

• Associates Degree.
• Two years of medical office experience.

Classified Title: Medical Office Coordinator 
Job Posting Title (Working Title): CO Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30am - 5:00pm 
Exempt Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: ​​​​​​​SOM Psy General Psychiatry 
Personnel area: School of Medicine