We rare seeking a CO Sr. Medical Office Coordinator who will support retina faculty regarding patient care, quality and operational improvement initiatives, and educational programs. Coordinates daily activities in a multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations. Provides direct support to clinical staff on operational and administrative tasks including templating, scheduling, registration, ordering, and special projects. Serves as a resource in a team-focused environment. Addresses patient questions and concerns. Resolves issues promptly and accurately. Uses Epic to document all patient interactions. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

• Acts as a resource to patients, physicians, and retina division.
• Provides quality service and support in a variety of areas, which may include, but are not limited to, scheduling, registration, and care coordination; quality and operational metric measurement and data gathering; quality and operational report generation; and coordination of clinical trainee education program administrative needs.
• Assists clinic personnel in scheduling and rescheduling patient appointments as needed.
• Addresses complex situations based on experiences, knowledge, and understanding of need, examples may include working with VIP patients, international patients, and unique scheduling situations.
• Coordinates all parts of complex patient visits including evaluations, testing, as well as pre and post-op visits, including visits that require coordination among multiple lines of service.
• Participates in tasks needed to ensure compliance with regulatory requirements.
• Assists with faculty and clinical trainee calendar management, including scheduling meetings and other faculty engagements.
• Coordinates business travel arrangements.
• Executes business reimbursement processes.
• Performs other duties as assigned.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required. Experience in the Johns Hopkins system strongly preferred.
• Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

• Two years of college or equivalent work experience.
• Two years of related ophthalmology/JHH system work experience is strongly preferred. Additional education may be substituted for years of experience.
• Knowledge of medical insurance coverage is preferred.
• Medical terminology and average computer skills are preferred.
• Two years of college or equivalent work experience.
• Two years of related ophthalmology/JHH system work experience is strongly preferred. Additional education may be substituted for years of experience.
• Knowledge of medical insurance coverage is preferred.
• Medical terminology and average computer skills are preferred.

Classified Title: Sr. Medical Office Coordinator 
Job Posting Title (Working Title): CO Sr. Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OE  
Starting Salary Range: $18.20 - $33.90 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:00 am - 4:30 pm 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​-SOM Oph Retina Service 
Personnel area: School of Medicine