Membership Sales Specialist
Job Description
Posting Number
20141825SPosition Title
Membership Sales SpecialistLocation
Cañada CollegeDepartment
Community FitnessPosition Number
1C0532Percentage of Full Time
100%FLSA
Non-Exempt (accrues overtime)Months per Year
12Min Salary
$63,768 (annual)Max Salary
$81,288 (annual)Position Type
Classified PositionsWho We Are
The College and the District
Who We Want
The Position
A standard code of sales ethics will be implemented with District, State and County standard assurances. Public contact is extensive and involves fitness center staff, students, vendors, members and prospective members to exchange procedural and policy information related to fitness center memberships and services. A moderate degree of independent judgment and creativity are required to analyze and interpret data to resolve a variety of minor and occasional major problems that arise. Consequences of errors in judgment can be costly in employee time, income and public relations; however, supervisory controls are available to limit the risk of serious errors. A Membership Sales Specialist can lead the work of other staff and direct student assistants as assigned.
Duties and Responsibilities
- Creates and follows up on individual and prospect lead development for membership sales
- Conducts facility tours by appointment for interested prospects; connects prospects with other team members during tours
- Exchanges information with operations managers and other fitness center staff regarding membership information; collaborates with all department managers and supervisors to expand development and follow-through of referred new member prospects, renewals and ancillary services
- Generates monthly leads with ongoing month to month corporate marketing, projects and outreach; hosts events and workshops for in-center lead generation
- Creates a new member experience, by establishing the needs of the prospect through conversation
- Completes paperwork, contracts, ID verification, payment verification, and account details without error
- Researches, enters, modifies and retrieves a variety of demographic, statistical, financial and other data specifically related to membership sales; compiles sales data for special and regular reports; tracks membership sales trends and forecasts membership sales revenues
- Composes correspondence, memoranda, and other written materials using a variety of standard computer software
- Ensures sales support material is stocked at the beginning and end of each shift
- Performs other duties as assigned
Minimum Qualifications
- Associate degree in business administration, marketing or a closely related field OR an equivalent combination of education and experience
- 2 years of related experience
- A strong focus on behaviors that drive member acquisition and retention
- Database, CRM and software application experience to set up, track and report complex data
- CPR/ First Aid Certification or completion within 30 days of hire
- Demonstrated skills in effective persuasive communication; composing and preparing original correspondence, memoranda and other written materials; research, and compiling of data for a variety of statistical, narrative and other reports; demonstrated skills in organizing complex, multi-faceted data, including a variety of files
- Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff
Knowledge, Skills and Abilities
- Ability to perform duties and to provide membership services in a multi-cultural environment
- Ability to identify needs of patron with services provided during conversation and tours
- Confident in creating experiences with communication and setting a tone of excitement
- Authentic, integrity driven and able to learn, be critiqued and return with information to improve and use during presentations
- Understanding of the “team” and what that means toward reaching goals together
- Ability to work independently in a time efficient manner with proven daily results
- Excellent communication and strong interpersonal skills
- Skill in oral and written communication
- Adaptable to change and excels in a fast paced environment
- Shows an affinity for health, wellness and fitness
- Demonstrates great listening skills
- Attention to detail and accuracy
- Able to use and demonstrate software proficiency
- Enjoys working in and maintaining a calm professional environment
- Skill in respectful, tactful and sensitive interaction with people who are diverse in their academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds
- Skill in organizing data, setting up, tracking and maintaining data in electronic files
- Ability to coordinate, anticipate, and resolve time management issues and problems
- Ability to work effectively as part of a team
Physical Requirements
Preferred Qualifications
Benefits
Open Date
07/05/2024First Review Date
07/26/2024Open Until Filled
YesSpecial Instructions Summary
1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).
2. A resume that details all relevant education, training, and other work experience.
3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.
Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.
For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Web Page: www.smccd.edu/hr
Conditions of Employment
1. Submit official transcripts (applies to all faculty or educational administrative positions)
2. Submit verifications of prior employment
3. Satisfactory references
4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.
5. Present original documents for proof of eligibility to work in the United States
6. Approval of your employment by the SMCCCD Board of Trustees
7. Provide a certificate of Tuberculosis exam for initial employment.
8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
EEO Statement
The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.
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