Vice President of Programs

Full Time Days | Flexible Hours | 40 hours per week

Lutheran Social Services of Central Ohio is currently seeking a Vice President of Programs based out of our home office in Columbus, Ohio.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

The Vice President of Programs (VPP) is responsible for leading and managing Lutheran Social Services' programs to maximize positive impact for our clients and the community. Reporting to the President and forming an integral part of the Lutheran Social Services executive team, the Vice President of Programs provides strategic and operational insights to the CEO and the board to continuously improve CSS' human service programs and mission effectiveness.

In collaboration with the CEO, the VPP will help articulate and implement the strategic vision and leadership of LSS; oversee a significant portfolio of programs and related services; evaluate the effectiveness of programs to provide ongoing feedback; help to grow, promote, and diversify funding through effective resource stewardship at an agency with a healthy mix of government funding and private philanthropic support; work in coordination with the CEO to help raise the organization's profile through external communications; provide mentoring, guidance, supervision, and professional development to all leadership staff; and enhance the structure of the organization by staying abreast of developments in all core areas and new areas of programmatic growth and development.

The VPP will oversee a multi- county program portfolio that includes homelessness prevention services, food access services, Federally Qualified Healthcare facility, domestic violence services, Veterans' Services, and a referral call center.

What will I do as a Vice President of Programs with Lutheran Social Services:

• Lead Human Services programs to make a positive impact for clients and the community.
• Ensure programs are designed, implemented, and evaluated to maximize positive impact.
• Lead strategic planning and implementation process through annual goal setting and on-going strategic decision making.
• Facilitate program design and evolution process with President, Quality Assurance, and Program Directors.
• Learn from and evolve with the Program Performance and Quality Improvement process to ensure that programs are of high quality and impactful.
• Monitor changes, including evolving client needs and environmental challenges and opportunities, and adapt programs accordingly.
• Build and strengthen a data-driven culture to drive design and quality improvement.
• Build internal and external partnerships to strengthen and grow collaborative efforts capable of better serving LSS clients.
• Manage programs for quality, capacity, and efficiency.
• Ensure programs follow legal, funder, regulatory body, and accreditation standards.
• Maintain high levels of client satisfaction in service delivery.
• Ensure programs are running at full capacity.
• Support directors to bring in additional clients as needed through marketing, partnership development and management.
• Ensure full and professional staffing.
• Minimize time and resource waste and monitor the cost per unit of service for programs.
• Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.
• Maximize revenue to support identified program priorities.
• Oversee grants application and execution on all grant expectations, including convening a cross-functional team including Finance, Quality Assurance, Program Support, Program Directors, and Development to maximize dollars and minimize effort through the process.
• Seek and develop sustainable, diverse funding strategies to ensure ongoing service delivery.
• Maximize fee for service revenue through CMS where possible.
• Maintain strong relationships with funders.
• Provide strategic leadership to organization.
• Reinforce organizational values and strengthen the LSS culture.
• Ensure programmatic and client needs are represented effectively when organizational decisions are being made.
• Anticipate the impact of changing needs and make appropriate changes.
• Recommend innovative approaches and programs that match organizational mission.
• Provide ongoing direction, coaching and supervision for Program Directors and other direct reports.
• Identify talent for future growth and provide opportunities for learning.
• Provide leadership and support to both internal and external committees, including the Executive Team, Leadership Team, Human Services Team, Board and Human Services Committee.
• Represent Lutheran Social Services' interests to partners and the community.

Requirements for a Vice President of Programs with Lutheran Social Services:

• Bachelor's degree required; advanced degree in Social Work, Business/Public Administration or a related field is strongly desired.
• A minimum of eight years leadership experience in a nonprofit, government, or philanthropy, overseeing multiple programs or contracts ideally at an organization serving low-income communities.
• Expertise in one or more of the following service areas: domestic violence, homelessness, healthcare, behavioral health.
• Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards required.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 9 Paid Holidays
• Opportunity to make a positive impact on individuals & the community

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.